Refund Policy

1. General Refund Policy

All program fees are non-refundable once a trading account has been activated and you have commenced trading. The program fee covers the cost of providing access to our evaluation or direct funding infrastructure, trading technology, risk management systems, and support services. Once these services have been rendered and trading has begun, the fee is considered fully earned by BareProp Limited.

2. Refund Eligibility

Refunds are available only under the following conditions:

2.1 Before Account Activation

If you have purchased a program but have not yet activated your trading account, you may request a full refund within 14 calendar days from the date of purchase. To request a refund under this provision, you must contact us at support@bareprop.com with your order confirmation and account details. Refunds under this provision will be processed within 10 business days to the original payment method.

2.2 Duplicate Purchases

If you have been charged more than once for the same program due to a technical error, the duplicate charge will be refunded in full upon verification. Please contact our support team immediately upon noticing a duplicate charge.

2.3 Service Unavailability

If BareProp is unable to provide the purchased program due to technical failures on our end that prevent account activation for more than 30 consecutive days from the date of purchase, you are entitled to a full refund. This does not apply to planned maintenance periods, temporary outages, or issues caused by third-party service providers beyond our reasonable control.

2.4 Regulatory Restrictions

If we determine, after purchase, that you are located in a jurisdiction where participation in our programs is prohibited by law, we will issue a full refund and deactivate your account. This determination will be made in good faith and in compliance with applicable regulations.

3. Non-Refundable Circumstances

No refund will be provided in the following situations:

• You have activated your trading account and commenced trading, regardless of trading performance or outcomes
• You have breached the trading rules or terms of service, resulting in account suspension or termination
• You have voluntarily withdrawn from the program after account activation
• You failed the evaluation challenge due to inability to meet the profit target or violation of risk parameters
• More than 14 calendar days have passed since the date of purchase and the account has been activated
• You provided false or misleading information during registration or verification
• Your account was terminated due to prohibited trading activities as defined in our Terms of Service
• Market conditions resulted in trading losses; trading risk is inherent in the program and losses do not constitute grounds for a refund

4. Account Resets

Account reset fees are non-refundable. A reset restores your evaluation account to its initial balance and restarts the evaluation from Phase 1. Once a reset has been processed and the account reactivated, the reset fee is considered fully earned. Refunds for reset fees will not be provided regardless of subsequent trading performance.

5. Refund Request Process

To request a refund, please follow these steps:

1. Email our support team at support@bareprop.com with the subject line "Refund Request"
2. Include your full name, registered email address, order confirmation number, and the reason for the refund request
3. Our team will review your request and verify eligibility within 3 business days
4. If approved, the refund will be processed within 10 business days to the original payment method
5. You will receive email confirmation once the refund has been processed

Please note that the time it takes for a refund to appear in your account may depend on your payment provider or bank.

6. Payment Method Refunds

Refunds will be issued to the original payment method used for the purchase. If the original payment method is no longer available, we will work with you to arrange an alternative refund method, subject to verification. Under no circumstances will refunds be issued to a different person or entity than the original purchaser.

7. Chargebacks

If you initiate a chargeback with your payment provider before contacting our support team to resolve the issue, BareProp reserves the right to suspend your account and any associated trading accounts pending investigation. We encourage you to contact us first to resolve any billing concerns, as chargebacks initiated without prior communication may result in permanent account closure and forfeiture of any accumulated profits or funded account status.

8. Promotional and Discount Pricing

If you purchased a program at a discounted or promotional price, any refund will be limited to the amount actually paid, not the standard listed price. Refunds for promotional purchases are subject to the same eligibility criteria described in this policy.

9. Changes to This Refund Policy

BareProp reserves the right to modify this Refund Policy at any time. Changes will be effective upon posting the updated policy on our website with a revised "Last updated" date. Refund requests made after the effective date of a change will be subject to the policy in effect at the time of the request. We encourage you to review this policy periodically.

10. Contact Information

For refund requests or questions about this Refund Policy, please contact us at: